1. Payment Terms and Conditions
- The payment site is owned and operated by PLAYPAY SERVICES LIMITED
- All financial transactions are processed through PLAYPAY SERVICES LIMITED, 788-790 FINCHLEY ROAD, LONDON NW11 7TJ, U.K.
- For transaction security we use SSL encryption.
- All customer data will be treated as confidential and will not be sold to others.
- If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase so long as your reason is valid. To apply for a refund e-mail us on playrouletteonline.com
- It is recommended you may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you any legal advice or assurances.
- After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
- All customer queries will be answered within two working days.
- All orders will be effected immediately.
- After purchase the customer is able to play immediately.
2. Introduction
These Terms and Conditions are formulated having regard to The Casino commitment to its customers to provide the highest quality service in a timely, efficient and ethical manner in an environment of steadfast adherence to industry best practice and all regulatory requirements.
By downloading and installing the software, the player is agreeing to these Terms and Conditions.
3. No Tax on Winnings
Players collecting wins from The Casino is exempt from paying tax on prize monies in the Jurisidiction of the Khanawke Gaming Commission.
4. Registration
4.1 Players must first register with The Casino before being able to become a casino Player.
4.2 It is the responsibility of each Player:
4.2.1 When registering to provide The Casino with their true and correct details on the site registration form. Supplying of Incorrect information may result in the closing of your Casino account and forfeiture of any monies in that account.
4.2.2 Notify The Casino immediately on any change of their registration details.
4.3 All Players must be at least 18 years of age to be eligible to register with The Casino and play as a Real or Guest user, and to qualify for any prizes. The placement of any bets by minors is an offence. The giving of any false particulars to The Casino in relation to age, name and address also constitutes a breach of the Terms and Conditions.
4.4 The Player agrees that he or she will not allow any other person or third party including, without limitation, any minor, to use or reuse Player's account, access and/or use any materials or information from the Web site, accept any prize, or participate in the Games. The Player is solely responsible for the security of his or her password.
4.4.1 Should the player have any knowledge of any unauthorized usage of the player's account and/or password by someone else the player shall contact The Casino immediately and change their password.
4.4.2 The Player further agrees that placing a check-mark in the "Remember Password" option on the Casino Logon window when connecting to the Casino system, he/she indemnifies and holds harmless the Casino against any third person accessing and using the account.
4.5 Where minors have access to the Player's computer, the Player undertakes to install or have installed a Child Protection & Internet Content Filter.
4.6 A player found to be registered with an inappropriate or offensive name or, having submitted false or misleading registration details at the Site may be suspended and/or excluded from further play. If the account is suspended The Casino at its discretion may close the account permanently and remove it from any such competition/s and deny any payments due.
4.7 A player agrees to receive any email activity from The Casino upon downloading the casino games, unless the player advises otherwise.
4.8 A player authorizes the Casino to confirm the accuracy of the information they have submitted, at any stage, against government-issued ID.
4.9 A player hereby authorizes the Casino and designated agents, to conduct any additional verification checks which could assist the Casino in confirming the player's identity, age and/or accuracy of information submitted to the Casino by the player.
4.10 Residents of the following countries are unable to play at the Casino – Australia and Singapore.
5. Player Limits
A default deposit limit may be imposed on all transactions made via credit card or any variation of debit. This may include a transaction limit, a daily limit and a monthly limit.
Initial bets made may be subject to Maximum Bet Limits until play history can be verified. This condition is put in place to help reduce bonus abuse.
6. Player Information
The Casino customer information policy is that any sensitive Player information disclosed by the Player to The Casino will not be sold or distributed to a third party. Sensitive Information may include: Players full name, Address, Email Address, Date of Birth, Account and credit card details and any details recorded on identification documentation.
7. Competitions
7.1 The Casino may promote its Internet gaming service via Competitions, to which entrants must be at least 18 years of age.
7.2 Players taking part in the competition accept the Terms and Conditions and the Prevailing Rules.
7.3 The Casino will not be held liable for any incorrect information provided by the winning Player that may result in a Player not receiving their prize.
7.4 The Casino has the right to withhold any prize from a Player if:
7.4.1 If the Player's registration details are false or misleading.
7.4.2 There is reason to believe that the result of the game has been affected by an illegal activity.
7.5 All winning players will be notified of their competition result. Prizes may not be awarded until the player has supplied proof of age and current address details have been confirmed.
7.6 The Casino will credit prizes from the competition to a player's casino account within one (1) day of the end of the competition.
7.7 At any time of a competition players may be required to provide proof of age and address if requested by The Casino. If proof of age or address is not supplied after a formal request by The Casino within 7 days that account may be suspended until such proof is provided and the winnings retained.
7.8 The Casino has the right to request identification to verify the player's age and address details. If these details are not received then The Casino has the right to withhold any prize that has been won by the player.
7.9 One account can only win one prize in the same competition.
7.10 It is a condition of registration and competition that all winning participants consent to the publication of their first name and initial of last name, State, Country, and further information in reference to the type of competition and how they won in various forms of media as requested by The Casino.
7.11 In the event that a competition ceases, due to a system failure or any other unforeseen reason the following will occur. The failure will attempt to be remedied prior to the closure of the competition. The competition will continue until the scheduled closing date.
No extension to the closing date will occur. In the event that the situation is unable to be remedied prior to the closing date the last record of the players guest account balances will be the official record and winners will be determined according to that list.
7.12 The decisions of The Casino are final and no correspondence will be entered into.
7.13 Employees of The Casino are not eligible to participate in any such Competitions.
7.14 Players are advised to read the terms and conditions associated with each competition. The Casino reserves the right to limit one entry per person in any such competition.
7.15 Any players who participate in any competitions or promotions are bound by the Terms and Conditions outlined by the Casino. The Promotions Terms and Conditions will be available from within the casino after the Player has logged in.
8. Promotions
Any promotions sent out by The Casino that does not have specific Terms and Conditions attached are bound by the following Terms and Conditions:
Minimum Purchase
The minimum eligible purchase for the bonus is 20 credits.
General
Only One Real Account per player. Any player attempting to claim multiple bonuses for which they are not eligible will have his/her account closed and any winnings on all his/her accounts will be null and void. All cash-ins will be cancelled.
While the Casino protects all personal data entrusted to us, we reserve the right to use Players' account numbers as well as their first names in any Casino announcement about promotion results.
Entrants who fail to comply with any of the stipulated Terms and Conditions for this promotion will forfeit their bonus and any winnings resulting from that bonus being given.
In the event of any dispute, the decision of the Casino Manager will be considered full and final. No correspondence will be entered into.
The Casino management reserves the right to change the offer and its terms, including the right to end this offer at any time prior to the expiry date mentioned in the offer.
The $10 Free offer has been designed to allow the player to play all the games in the casino and even to experience the casino's jackpots. The $10 Free is subject to a 50 Times wagering requirement and if a Major Win which is $100 or more or any Jackpot Win and the Player has not made a Cash Deposit with the Casino the Major Win will be treated as a Bonus and normal wagering requirements will apply for the Major Win amount(s). If a Players account exceeds $500 the Players account will be reduced to $500 and the $500 will be treated as a bonus and normal wagering requirements are to apply.
Please note that all wagering on Sicbo, Roulette and Baccarat will not be counted towards meeting your wagering requirements.
If a withdrawal has been made, prior to the bonus being credited to the players account, then the bonus will be forfeited.
By accepting and gambling using this promotion, the player indicates that these rules have been read and agreed to.
Wagering Requirements
Rules:
Terms and Conditions include:
- Any bonus and the deposit associated with the bonus is subject to wagering requirements before they may be cashed in by the player.
- As different games have different % returns the “Play Through” requirements will apply to the following games.
- Play on Sicbo, Baccarat and Roulette will not count towards meeting wagering requirements.
9. Exclusions
9.1 A Player may request to be excluded from the Site at anytime
9.2 The Casino may in its absolute discretion permanently exclude a Player from the Site, and pay the balance of the Players' account to the Player.
9.3 In the event of a Player's death, the balance of the players' account or any prizes arising from entry into a competition will automatically form part of the deceased players estate. The Casino will request the claimant to supply proof of entitlement.
9.4 The Casino will not be held liable for any incorrect information provided by the Player that may result in a Player not receiving their withdrawn funds.
9.5 The Casino may place a stop payment on any check that is to be issued to a Player or temporarily place a block on a Player's account if it considers that payment of the check or continuance of the account is affected by suspicious activity illegality or constitutes an offence at law.
9.6 The Casino has the right to withhold any prize from a Player if it finds that the Player's registration details are false or misleading.
10. Account Number and Password
10.1 It is the responsibility of each Player to keep their personal Account Number and Password confidential. The Casino is not liable for a Player's account that has been used without the authority of the registered user, as a result of disclosing their Account Number and Password.
10.2 Upon receipt of a written request signed by a Player, The Casino shall cancel a Username and Password.
11. Winnings
11.1 Winnings are subject to The Casino verification procedures before payment. The Casino may charge a nominal fee for check handling.
11.2 The Casino will, at their discretion, request identification from a player to ensure validity of registration details before winnings will be paid.
11.3 If a Player has not made a deposit prior to claiming a win, and uses Free Credits only to obtain a win, then the maximum cashin amount that can be collected is $500.
11.4 Maximum Cash In by any one player is US$10,000 per calendar week.
11.5 Winnings may be held up to seven (7) days if purchases made to the same account have been processed through eCheck, Citadel or InstaDebit.
11.6 The casino will attempted to send winnings back via the purchase method where possible. Failing this the Casino will send winnings back via the player payment preference.
11.7 Winnings paid back via check will not incur a processing fee, however checks sent by courier will incur a fee. For further details on these fees please contact support.
12. Legal Compliance
The Casino does not warrant or suggest that the Internet betting or any such Trade Lotteries, comply with the legal requirements of any jurisdiction other than Kahnawake in Canada. Internet users in other jurisdictions must satisfy themselves of and assume full responsibility for the legality of their:
- Placement of Internet bets.
- Depositing funds to their Player's account.
- Receiving funds.
- A Player wishing to withdraw funds from their Player's account must advise of the address to which the funds are to be forwarded.
13. Disputes
13.1 All The Casino games are conducted under approval of the Khanawake Gaming Commision. All Players agree to submit to the jurisdiction of the courts of the Kahnawake in respect of all matters or things arising in respect of this The Casino Players Charter and their use of the Site.
13.2 Any issues that cannot be resolved by The Casino may be forwarded through to the Kahnawake Gaming Commission after first contacting the casino for a response. The Kahnawake Gaming Commissions decision is to be seen as final.
13.3 If a claim for a prize or gaming win is made by the claimant before 6 Months after the end of the game, The Casino will immediately attempt to resolve the claim.
14. Site Content
14.1 All content on the Site is for personal, non-commercial use only. Players must not use the Site to deal in securities or conduct any business or illegal activity.
14.2 Content on the Site is not to be reproduced or distributed without the prior written consent of The Casino . The Casino own the copyright in all content on the Site.
14.3 The Casino has the right to make changes to the content of the site and all Terms and Conditions contained within this site, without prior warning or notification.
14.4 While considerable care has been taken in compiling and updating content on the Site, The Casino does not guarantee the accuracy of such content. To the magnitude permitted by law The Casino excludes all warranties in relation to the content and is not liable for any damage, loss, cost or expense incurred by any person using the Site.
15. Independent Links
15.1 The Casino site contains links to other sites not operated by The Casino. The Casino does not control those sites and cannot be held responsible for their content. Providing such links does not indicate support of any goods, services or content on those sites.
15.2 The Casino will not be liable to any person for any goods, services or content which may be purchased or accessed through the Site except where supplied by The Casino.
16. Suspended Accounts
The Casino reserves the right to suspend a player's account indefinitely if any of these Terms or Conditions are breached.
17. Dormant Accounts
A Player's account(s) (Casino and/or Loyalty) that have not been accessed for at least ninety (90) days are considered to be a dormant account(s).
- The ninety (90) day period period is counted from the date the player last logged into his or her casino account.
- The Casino will notify the account holder by e-mail once the account has been dormant for seventy-five (75) days, advising them that the casino account(s) will soon become dormant. No notification shall be given for a Loyalty account.
- The account holder will have fifteen (15) days to access his or her casino account and loyalty account and claim any remaining balance(s).
All dormant accounts are considered closed, and the balance of a Player's account will be removed by the Casino from the casino account. The Player is entitled to apply to have these funds returned to them if application occurs within five years of the date on which the account becomes dormant.
18. Software Download
The Casino cannot and does not guarantee that files available for downloading through the Site will be free of viruses, or other codes that may corrupt or destruct properties. A patron is responsible for implementing sufficient procedures and checkpoints to satisfy particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.
19. Liability Limitation
The Casino will not be liable for any incidental, consequential, or indirect damage (including but not limited to damage for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Site including information or transactions provided or downloaded from the Site, or any delay of such information or service even if The Casino or its authorised representatives have been advised of the possibility of such damage, or any claim attributable to errors, omissions or other inaccuracies in the service and/or materials or information downloaded through the Site.
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such jurisdictions liability is limited to the extent permitted by law.
20. Indemnification
A patron agrees to indemnify The Casino, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Site from and against all losses, expenses, damages and costs, including reasonable legal costs, arising out of a Player's use of any content on the Site or from any violation of this Agreement (including negligent or wrongful conduct by yourself or any other person accessing the Site).
21. Legal Disclaimer
If you attempt to defraud the Casino, in any way, including, without limitation, through the use of credit cards or any other payment method, regardless of the outcome, or if you are found conducting criminal or suspicious activities in any way, then you will be reported to the relevant authorities.
22. Miscellaneous
The Casino 's failure to enforce strict performance of a provision of this Agreement shall not be construed as a waiver of any provision or right. The Casino reserves the right to assign its rights and duties under this Agreement to any party at any time without notice.
23. Foreign Exchange
Normal Exchange Rules will apply to Players using credit cards to deposit funds into their Player Accounts. The amount charged is dependent on the type of credit card and it's particular dealings with Exchange Rates.
24. Country of Operation
The casino is licenced under the terms of Kahnawake Gaming Commission, Canada.
25. Refund & Cancellation Policy
Players who make a deposit to the casino account are under no obligation to play any games unless the Player has received a bonus and then Wagering requirements will apply. You may request a refund at any time by sending an email to support. Where possible the casino will cancel the transaction or refund directly to the credit card used to make the account deposit, but in some cases we may not be able to do this due to credit card processing regulations.
In the event that we are not able to cancel a transaction or refund directly to a credit card, a refund sent directly to a nominated bank account, or via check NETeller or Click2Pay will be offered. Some verification from the cardholder may be required in the event that we are not able to refund directly to a card.
